FAQs

WHAT IS RESIFLEX?
HOW CAN SOFTWARE SUPPORT OUR CARE SERVICE?
DON’T WE HAVE TO RECORD ON PAPER?
OUR STAFF WILL NEVER BE ABLE TO USE IT – THEY ARE TOO USED TO PAPER SYSTEMS
BUT THE INSPECTORS WANT TO SEE PAPER RECORDS
IS IT SECURE?
WE HAVE 50 HOMES, AND GROWING. CAN RESIFLEX MANAGE THIS VOLUME?
WE ONLY HAVE 2 HOMES, WE DON’T NEED SOFTWARE
WHAT IS RESIFLEX?

Resiflex is a secure information management system that lets residential care providers deliver excellent care. With this hosted software, providers can minimise administration, maximise effectiveness, manage risks and gain greater oversight to ensure high-quality person-centred care.

Resiflex integrates care, business management, risk management and quality assurance processes. Built in line with regulatory standards and best practice, the system is constantly updated to provide up to date support.

Resiflex helps to look after and safeguard the young people being cared for as well as the care staff and the overall organisation. It is also the care system of choice for a provider who wants to grow their provision without compromising quality.

HOW CAN SOFTWARE SUPPORT OUR CARE SERVICE?

Within a highly regulated environment, managing a residential care service demands exceptional care skills and record keeping. Resiflex provides the solution for secure, consistent and visible care records leading to easier analysis, outstanding inspection reports, audits and company growth.

DON’T WE HAVE TO RECORD ON PAPER?

Paper records are an industry habit, not a requirement. Regulatory requirements which Resiflex adheres to 100% are that the records:

  • cannot be altered after the event
  • must be capable of being reproduced on paper
  • must signed by the person who entered the record
  • must be signed by the person who was directly involved in the event
OUR STAFF WILL NEVER BE ABLE TO USE IT – THEY ARE TOO USED TO PAPER SYSTEMS

It is intuitive and designed for non-deskbound people like care staff. It looks, feels and behaves like an app on a smartphone or tablet. It does not behave like an old fashioned computer system. You’ll be surprised at how quickly it becomes integrated into their routine.

BUT THE INSPECTORS WANT TO SEE PAPER RECORDS

Simply print the required reports from Resiflex. They are completely compliant with all report regulations. They cannot be altered after they are entered, and they contain signatures of the relevant care staff and managers.

IS IT SECURE?

Security really does matter, and we don’t cut corners. Resiflex has been developed with security as an absolute necessity. It is fully encrypted, password protected and will only work in designated locations which the software recognises as safe.

Resiflex is firewalled to your organisation. Unlike other similar systems, it is not a multi-tenanted system. There is no relationship between the forms in your site and those in other sites. This means that care workers can only see records relating to clients in the house or service in which they actually work, and only from computers in that location. For managers who need to access Resiflex from a range of locations, their work laptops are fitted with security certificates.

WE HAVE 50 HOMES, AND GROWING. CAN RESIFLEX MANAGE THIS VOLUME?

Absolutely. Resiflex is built on the Microsoft Azure Platform so there is no limit to its capacity to store and retrieve data; it is totally stable. Expansion is only a matter of using more server space.

WE ONLY HAVE 2 HOMES, WE DON’T NEED SOFTWARE

But if you intend to open more care homes, Resiflex will enable you to do this more quickly and successfully than any other system.

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